Job Title: Collections Specialist
Location: Oak Brook, IL
Pay Range: $22/HR-$23/HR
Benefits: Health, dental, and vision insurance. 401(k)
Brilliant Financial Staffing has been engaged in a search for a Collections Specialist with our client located in Oak Brook, IL. Our client is a large, publicly traded transportation organization looking for a Collections Specialist to join their tenured accounting team on a contract basis. The Collections Specialist will be responsible for collecting outstanding balances, researching account discrepancies, resolving billing issues, and communicating with customers and internal departments.
Collections Specialist Responsibilities:
- Make collection daily and recommend appropriate actions for slow or delinquent-paying customers
- Follow up with customers via phone and email regarding outstanding invoices and balances
- Run aging reports and research outstanding balances to identify root causes of payment issues
- Verify payment status of outstanding invoices and communicate findings and next steps
- Resolve invoice, pricing, fuel, credit, and billing discrepancies
- Resend invoices and customer statements as needed
- Route discrepancies to the appropriate internal departments for resolution
- Monitor the AR inbox and respond to customer inquiries in a timely manner
- Document customer and internal communications, including issues, actions, owners, and follow-up dates
- Provide recommendations and support for resolving customer account and payment issues
Collections Specialist Qualifications:
- Previous Collections or Accounts Receivable experience is required
- Strong communication skills with the ability to communicate directly with customers by phone and email
- Comfortable working in Microsoft Excel; strong Excel skills are a plus
- Ability to research account discrepancies and determine appropriate next steps
- Ability to thrive in a fast-paced environment and manage multiple priorities
- Strong attention to detail and organizational skills
- Experience with Oracle or MAS500 is preferred but not required
If you or anybody that you know are qualified and interested, please apply ASAP!
Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.