The NetSuite Administrator will play an important foundational role in the implementation of new business processes that will be done through the NetSuite ecosystem. This position will be responsible for providing training and support for all NetSuite users, as well as other NetSuite administrative tasks.
Responsibilities:
- Tier 1 technical support for NetSuite end users
- Monitor system for alerts and errors
- Ability to submit electronic tickets to product support teams, and track to completion
- Develop and maintain training material
- Onboard users and train on NetSuite
- Administer NetSuite - add new users, add fields, create new workflow rules, security profiles, roles
- Help develop innovative engagement methods to help ensure NetSuite "best practices"
- Document customizations made in NetSuite
- Help manage 3rd party Integrations to NetSuite
- Communicate effectively with cross-functional team members and clients
- Other duties as assigned
- Bachelor’s degree or similar equivalent experience
- NetSuite end user and/or support experience
- Boomi admin experience desired
- Database admin experience desired
- Technical documentation experience
- Technical certifications relevant to the role desired
- Interpersonal Communications - the ability to effectively engage and communicate with non-technical staff on the execution of solutions to various needs.
- Have participated in cross-functional teams that address strategic business issues involving CRM, Customer Service/Support operations
- Proficient in Google Workspace and Microsoft Office
- Strong attention to detail, a positive attitude, and a team player
- Ability to operate within a fast-paced environment
- Excellent written, verbal and interpersonal communication skills
- Advanced Excel skills (Macro, Pivot Tables, VLOOKUP’s)
- Database report writing/dashboarding experience