Property Management Assistant
Location: Hollywood, FL - Onsite
Duration: Contract
Our client is a dynamic and growing real estate management company dedicated to providing top-notch services to their clients. They manage a diverse portfolio of properties and are looking for a detail-oriented and proactive Property Management Assistant to join their team.
This role focuses exclusively on the HOA side of our business, managing close to 1,000 units. The ideal candidate will ensure effective communication with tenants, handle maintenance requests, process invoices, and ensure compliance with property rules and regulations.
Key Responsibilities:
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Tenant Relations:
- Maintain regular contact with tenants to assess their needs and resolve any issues promptly.
- Act as the primary point of contact for tenants, providing excellent customer service and ensuring tenant satisfaction.
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Property Management:
- Oversee the management of approximately 1,000 units within the HOA.
- Ensure compliance with all leases, property rules, and regulations by tenants and management personnel.
- Handle maintenance requests, coordinating between tenants and maintenance staff to ensure timely and efficient resolution.
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Maintenance and Invoicing:
- Manage the maintenance of HOA properties, ensuring that all issues are addressed promptly and efficiently.
- Process invoices related to maintenance and other HOA expenses, ensuring accuracy and timeliness.
- Ensure that estimates for maintenance work are submitted and approved as required.
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Communication and Liaison:
- Act as a liaison between maintenance teams and association members to ensure all maintenance requests are handled appropriately.
- Answer phones and emails, providing professional and courteous service to all clients.
- Be client-facing, representing the HOA management team in a professional manner.
Qualifications:
- CAM License OR Extensive property management experience + willing to get license at own expense.
- Strong understanding of property management and HOA regulations is a plus.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and priorities effectively.
- Detail-oriented with strong organizational skills.