As a Collections Specialist, you will be responsible for managing and maintaining client accounts while ensuring the confidentiality of our customers' information. The ideal candidate should have strong interpersonal skills, attention to detail, and a thorough understanding of debt collection processes.
Essential Duties & Responsibilities:
- Review the status of delinquent accounts and initiate appropriate collection actions according to account due dates.
- Send necessary letters (15, 30, 60-day notices, legal, repossession, deficiency, demand, etc.) following established protocols.
- Make a minimum of 50 collection calls daily.
- Investigate and resolve customer disputes promptly.
- Process payments through various channels, including ACH, periodic, and payroll deductions.
- Assign accounts for legal action, repossession, or deficiency collections, ensuring accurate documentation.
- Coordinate repossession activities and manage files for repossessed units.
- Respond to lien notices efficiently.
- Work with credit counseling agencies on customer loans and assist with extension and loan workout files.
- Conduct skip tracing to locate customers or assets.
- Review credit bureau reports to decide on the necessary course of action.
- Collaborate with insurance providers (CUNA, Allied Solutions) to handle claims related to disability, death, CPI, GAP, and MBP.
- Ensure accurate recording of all collection activities in customer accounts.
- Work closely with relevant departments to recommend loans for charge-off or restructuring.
- Maintain and update credit files in E-Oscar (if applicable).
- Follow up on insurance claims, including GAP and MBP.
- Maintain confidentiality of all client information.
- Complete all other tasks as assigned by the Collections Managers and/or VP of Collections.
- High school diploma or equivalent.
- 2+ years of experience in collections or related field.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Knowledge of skip tracing techniques (advantageous).
- Bilingual skills (preferred).
- Availability to weekends (every other Saturday go in from 9:00am-1:00pm, that week you work one 1/2 day on Saturday, and one 1/2 day during the week).
- Alternating daily schedule: 8:30am-5:30pm, and 9:30am-6:30 pm
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