Brilliant Financial Staffing has been engaged in a search for a Commercial Collections Specialist for our client located in Addison, IL. Our client is a well-established organization who specializes in repairing large commercial kitchen appliances. The Commercial Collections Specialist will be hired on a contract basis for approximately 3-4 months to assist the organization throughout the remainder of the year. The Commercial Collections Specialist will be primarily responsible for reaching out via phone and email and collecting on past due accounts. This is a great opportunity to work in a well-established, team-oriented environment. The ideal Commercial Collections Specialist would be able to interview and then start shortly after.
Commercial Collections Specialist Responsibilities:
- Proactively contact customers regarding payment utilizing various collection tools including past due notices, demand letters, etc.
- Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment - Via phone and email
- Achieve daily call volume goals
- Identify and negotiate approved payment arrangements on past due balances within collection guidelines and laws and maintaining a strong customer relationship
- Provide updates by identifying any issues impacting collections, reason for being past due and action being taken to collect or resolve a dispute on AR update calls
- Offer solutions to customers who are having payment issues or disputes
- Monitor COD and Credit Card orders to ensure payments are received right away
- Monitor any changes in payment pattern and recommend customer for credit evaluation
- Review orders on hold for release
- 2+ years of recent B2B collections experience is a must have
- Need someone analytical, team player, detail oriented, and can hit daily deadlines
- Excellent communication skills
- Intermediate Excel skills
If you or anybody that you know are qualified and interested, please apply ASAP!
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