Job Title: Call Center Team Lead
Location: Tampa, FL OR Lenexa, KS
Salary Range: $23-27/hour
Benefits: Medical, Dental, Vision, 401(k)
Role Overview: Brilliant Staffing has been engaged in the search for a Call Center Team Lead. Our client is looking for a Call Center Team Lead to join their team on a Contract-to-Hire basis. They are seeking an individual that has 2+ years of high volume experience in a call center. Qualified candidates are encouraged to apply immediately!
Key Responsibilities:
- Handle inbound calls from customers needing water mitigation services
- Gather and document critical job information accurately and efficiently
- Route calls and job details to the appropriate service teams
- Serve as a point of contact for agents during the shift for questions and support
- Help ensure team adherence to scripts, workflows, and service expectations
- Monitor schedule adherence via Ring Central Contact Center and provide real-time guidance when needed
- Assist with problem resolution and
- Maintain accurate records in CRM and communication systems
- Support onboarding and ongoing training of team members
- Assist the team in meeting departmental KPIs and brand expectations
Qualifications:
- 2+ years of call center or customer service experience
- Prior experience in a lead, senior agent, or informal leadership role preferred
- Strong verbal and written English communication skills
- High call volume
- Customer facing role, strong communication skills
- Standard computer skills
Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
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