38238 | Supervisor, Claims & Subrogation Support

Job Title: Supervisor, Claims & Subrogation Support
Location: Itasca, IL
Salary Range: Up to $105,000
Benefits:

• Medical, Dental, Vision Insurance
• 401k

Role Overview:
Brilliant Financial Staffing is seeking a Supervisor, Claims & Subrogation Support with specialized expertise in cargo and transportation liability claims to lead and develop our client’s Claims team. This role is located in Itasca, IL. and is critical in managing complex domestic and international freight claims, providing coaching and escalation support, and ensuring compliance with global shipping conventions. The ideal candidate brings hands-on claims experience, strong analytical skills, and the leadership presence to elevate team performance while driving operational excellence.

This position will allow senior leadership to focus on broader strategic priorities while ensuring claims are resolved accurately, efficiently, and in alignment with contractual and regulatory requirements.

Responsibilities:

• Lead and oversee the daily operations of the Claims team, ensuring efficient workflows, timely claim resolution, and consistent performance across all direct reports
• Review, investigate, and adjudicate cargo, freight, loss, and damage claims, ensuring adherence to company standards and regulatory requirements
• Serve as the escalation point for complex claims, including international and cross-border liability cases
• Provide subject matter expertise related to international shipping conventions, with a focus on weight-based liability frameworks
• Drive and manage subrogation efforts, maximizing recovery from carriers, insurers, and other responsible third parties
• Coach, mentor, and develop team members through regular feedback, performance reviews, and skill-building initiatives
• Monitor KPIs and produce analytical reports related to claim volume, cycle time, recovery rates, and team productivity
• Utilize Excel reporting tools (including VLOOKUPs and Pivot Tables) to extract, analyze, and present data for leadership
• Collaborate cross-functionally with Legal, Insurance, and Operations teams to align claims handling with contractual obligations and risk mitigation strategies
• Ensure compliance with all internal policies, procedures, and regulatory standards
• Perform additional duties as assigned

Qualifications:

• Bachelor’s degree in Business, Logistics, Risk Management, or a related field (or equivalent experience)
• Experience with Carrier Claim System, AS400, CargoWise preferred
• 3+ years of claims experience, with a strong focus on transportation, cargo, or freight claims
• Working knowledge of international freight claims and cargo liability
• Familiarity with international shipping conventions
• Strong analytical, organizational, and communication skills
• Previous supervisory or team-lead experience, including coaching and escalation support
• Experience with insurance recovery, subrogation, and legal documentation
• Background working within transportation, logistics, or international shipping environments

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.