Job Title: Deductions Specialist
Location: Deerfield, IL (100% remote)
Salary Range: $26 per hour - $30 per hour (dependent on experience)
Benefits:
- Medical, Dental, Vision Insurance
- 401k
Role Overview:
Brilliant Financial Staffing is seeking a detail-oriented Deduction Specialist to join our client, located in Deerfield, IL. In this role, you'll focus primarily on resolving customer deduction and managing B2B collections. You will work closely with cross-functional teams and directly with customers – especially large retail accounts to investigate discrepancies and ensure accurate and timely resolution of account issues.
Our client is a fast-paced, team-oriented organization that values attention to detail, accountability, and cross-functional communication. If you're a deduction sleuth with a knack for customer service and a steady hand in collections, this is the role for you.
Key Responsibilities:
- Research and analyze customer deductions including product shortages, pricing discrepancies, damages, freight issues, and promotional allowances.
- Investigate invoice-related issues by gathering remittance details and obtaining Proof of Delivery (POD).
- Collaborate cross-functionally with customer service, sales, and logistics teams to resolve deduction issues in a timely manner.
- File freight claims and coordinate with carriers to secure supporting documentation when needed.
- Maintain accurate records and ensure all deduction documentation is complete and sufficient to support credit memo processing.
- Prioritize and manage large retail accounts (Big Box), with limited volume from small to mid-size customers.
- Update and track deduction aging using Excel spreadsheets; apply filtering and basic Excel functions to organize data.
- Perform soft B2B collections by contacting customers via email to request payment status updates.
- Access customer portals to retrieve deduction backup and track invoice statuses.
- Document all collection efforts and follow-ups clearly and accurately.
Qualifications:
- Proven experience working with big box retail deductions (Amazon, Grainger, Home Depot, etc.)
- Strong analytical and problem-solving skills with attention to detail.
- Proficient in Microsoft Excel (filtering, basic functions, data entry).
- Experience working within ERP systems
- Excellent written and verbal communication skills; professional and courteous when interacting with customers.
- Ability to work both independently and collaboratively across departments.
- Background in manufacturing, distribution, or consumer products.
- Familiarity with customer portals and freight claim procedures.
- Experience with credit memo issuance processes.
Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
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