Retail Store Leader – Bilingual Preferred (Jewelry)
Location: On-site | Full-Time | Pay: Starting at $60,000 - $75,000/year + monthly bonuses
Are you a people-first leader who thrives in fast-paced, goal-driven retail environments? Join a growing company that combines luxury jewelry sales with lending services, where relationship-building and sharp business sense are equally valued. We’re looking for a Retail Store Manager to take ownership of store performance, energize a team, and deliver an elevated customer experience.
What You’ll Be Responsible For:
Driving Sales & Service Excellence
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Lead from the front—coaching, motivating, and inspiring your team to exceed sales expectations.
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Build loyalty with returning clients and ensure every guest leaves with a five-star experience.
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Oversee both retail and loan transactions with attention to detail and compliance.
Pawn & Lending Oversight
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Manage the loan lifecycle—from issuance to repayment and redemption.
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Track key lending metrics like LTV (loan-to-value), turnover rates, and interest revenue.
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Stay informed on applicable regulations and ensure store compliance at all times.
Merchandising & Inventory
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Maintain and monitor stock levels for jewelry, watches, and loaned items.
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Ensure items are priced strategically, secured properly, and displayed attractively.
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Conduct audits to maintain accuracy and accountability in the system.
Team Development
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Recruit, onboard, and lead store associates and support staff.
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Provide real-time coaching and schedule regular feedback sessions.
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Foster a culture of growth, integrity, and teamwork.
Store Financials
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Keep a close eye on your store’s financials—monitoring budgets, margins, and profitability.
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Analyze trends and adapt strategies to meet business goals.
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Maximize both retail sales and loan revenue performance.
Marketing Support & Local Engagement
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Partner with the marketing team on campaigns to drive foot traffic and awareness.
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Organize in-store promotions and local outreach to grow customer base.
Security & Conflict Resolution
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Enforce safety procedures for inventory and cash handling.
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Step in to resolve escalated customer concerns with professionalism and care.
You’re a Great Fit If You Have:
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Legal authorization to work in the U.S.
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Bilingual fluency in Spanish and English (strongly preferred)
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Minimum 3 years of experience managing a retail store—preferably in jewelry, pawn, or luxury goods
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Strong understanding of performance metrics (KPIs) and what it takes to exceed them
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Solid knowledge of POS systems and inventory software
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Passion for customer service, team building, and personal accountability
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High school diploma or equivalent (college degree is a plus)
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Willingness to work flexible hours, including weekends and holidays
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Ability to stand and move for extended periods in a retail setting
Compensation & Perks
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Base salary from $60K/year, plus monthly performance-based bonuses
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Commission opportunities
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Paid time off (vacation and sick leave)
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Paid training & leadership development
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Health, dental, vision, life, and supplemental insurance plans
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Financial wellness tools (SmartDollar)
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Team-building events, lunch incentives, and merchandise discounts
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Employee referral bonuses
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Career growth potential into multi-store management
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