Job Title: Accounts Receivable Collector
Location: Itasca, IL
Pay Range: $25-28/hour
Benefits: Health, dental, and vision insurance. 401(k)
Role Overview: Brilliant Financial Staffing has been engaged in the search for an Accounts Receivable Collector. The Accounts Receivable Collector will be responsible for contacting customers regarding past due invoices and researching credits on accounts due to overpayment.
Key Responsibilities:
- Review accounts and contact customers via email and phone regarding past dues invoices.
- Assign by station – can vary on customer size
- DSO -all sorts of past due ranging from 30-120 days
- Start off with station w/o issues, lighter mode and gradually increase the complexity of issues or customers (they want to set this person up for success)
- The manager will have one on ones with them, then will shift biweekly to make sure this person is ok and good.
- · Notify stations/sales reps regarding billing issues and discrepancies.
- · Notify stations/sales reps of high-risk customers to be placed on hold.
- · Research and analyze credits on account(s) due to overpayment and/or misapplication. Credits should not age past 90 days.
- · Credit can be overpayment, unknown reference number, short payments. Credit can include billed invoice but forgot to add this or this is incorrect – go ahead and credit it out. Paid invoice wasn’t correctly billed, now there’s two bills, customer pays both bills, need to address this and issue credit – cash app dept. provides documentation and works with cash app team
- · Release/approve customer accounts, approve quick checks, and approve adjustment and bill to change requests.
Qualifications:
- Ability to effectively communicate in an oral and written manner, with professionalism while conducting oneself according to policy. Proper grammar, spelling etc. should be reviewed prior to sending written communication.
- Detail oriented – this person will work with 5 software’s
- Needs someone with strong analytical skills – open to training but really needs someone to jump in – go getter
- Problem solver
- Think outside the box – try and figure it out before asking the question
Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.