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Job Title: Customer Service Representative Location: Palatine, IL Pay Range: $19-22/hour   Role Overview: The Customer Service Representative serves as the primary point of contact for customers, carriers, and internal teams, providing exceptional service through phone, email, and live chat. This role is responsible for handling shipment inquiries, scheduling, issue resolution, and customer support while ensuring a positive customer experience.  Key Responsibilities: Respond to customer inquiries via phone, email, live chat, and support tickets regarding shipment status, delivery scheduling, claims, and service-related issues Monitor and manage delivery and pickup appointments to ensure timely and accurate scheduling Investigate and resolve shipment issues by coordinating with customers, carriers, vendors, and internal departments Handle a high volume of inbound customer interactions while maintaining accuracy and service quality Resolve customer concerns and disputes efficiently, escalating issues when appropriate Maintain consistent communication regarding shipment updates, service delays, and issue resolution Perform additional duties as assigned to support business operations Qualifications: GED required Previous experience in customer service, logistics, transportation, or a related support role Ability to manage multiple priorities in a fast-paced, high-volume environment Proficient with Microsoft Office   Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status. #FSIL2026

Job Title: Marketing Specialist Location: 100% Remote Salary Range: $29-34/hour   Role Overview: Seeking a Marketing Specialist to oversee and enhance a portfolio of company websites while supporting digital marketing initiatives across multiple brands. This position is responsible for maintaining website performance, improving the online customer experience, optimizing search visibility, and ensuring content remains accurate and engaging. The ideal candidate is highly experienced in website management, e-commerce platforms, and digital marketing tools, with the ability to collaborate across departments to support lead generation and brand growth. Key Responsibilities: Manage and maintain multiple company websites, ensuring content is current, accurate, and aligned with brand standards Perform routine website maintenance, including testing pages, forms, links, integrations, and overall functionality Maintain and update CMS platforms, themes, plugins, and other website components Partner with internal teams to implement new website features and ongoing enhancements Support the development and expansion of e-commerce capabilities, including building and optimizing online storefronts Improve website navigation, user experience, and overall site performance Create, edit, and publish digital content such as landing pages, product information, blogs, news articles, and event listings Apply SEO best practices to improve search rankings, website traffic, and online visibility Work closely with marketing and sales teams to support digital campaigns, lead generation efforts, and website analytics Qualifications: Experience managing and maintaining business websites using content management systems Hands-on experience building or supporting Shopify or other e-commerce websites Working knowledge of CRM/marketing automation platforms Strong understanding of SEO principles, website optimization, and digital marketing best practices Experience creating and publishing website content while maintaining consistent branding and messaging   Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Our client, a nationally recognized leader in the homebuilding and residential mortgage industry, is seeking a Branch Manager to lead mortgage operations for one of its growing divisions in the Salt Lake City market. This is a highly visible leadership opportunity for someone who enjoys building relationships, partnering with senior business leaders, and driving operational excellence. The Branch Manager serves as the local face of the mortgage business, working closely with sales, construction, and executive leadership to create an exceptional homebuying experience while growing the mortgage business. This role is ideal for a mortgage professional who thrives in a collaborative environment, enjoys coaching others, and wants the opportunity to make a meaningful impact within a well-established national organization. ***Please review the licensing requirements and other important information below before applying*** What You'll Do Lead the day-to-day mortgage operations for the division while partnering closely with homebuilding leadership. Drive mortgage capture by educating sales teams on the value of the company's lending platform and customer financing solutions. Recruit, coach, develop, and mentor local mortgage team members. Build strong partnerships with division executives, community sales managers, fulfillment teams, and operations leaders. Monitor loan pipelines and proactively identify risks to ensure on-time closings. Participate as a member of the division's senior leadership team, providing updates, insights, and operational recommendations. Analyze branch performance and key operating metrics while identifying opportunities for process improvement and business growth. Support community grand openings, realtor events, and customer-facing initiatives. Ensure compliance with licensing requirements, internal controls, and operational standards. Maintain ownership of branch financial performance and overall operational success. What We're Looking For 5+ years of mortgage lending experience with increasing leadership responsibilities. Previous experience leading a mortgage branch, team, or business unit is strongly preferred. Strong understanding of residential mortgage operations from application through closing. Proven ability to influence and build relationships across multiple departments. Executive presence with excellent communication and presentation skills. Experience coaching, mentoring, and developing employees. Strong analytical and organizational skills with the ability to manage multiple priorities. Comfortable presenting to leadership teams and representing the mortgage business within the organization. Active driver's license and ability to travel locally between office and builder communities. What Will Make You Stand Out Experience partnering directly with homebuilders or new construction lending. Previous responsibility for branch financial performance and operational metrics. Strong background working with high-volume mortgage operations. Demonstrated ability to influence without direct authority. Executive-level communication skills and a collaborative leadership style. Why This Opportunity? Join a nationally recognized organization with an outstanding reputation and long-term stability. Highly visible leadership position with direct exposure to executive leadership. Opportunity to influence business strategy while leading a growing operation. Collaborative culture focused on employee development and internal career growth. Hybrid work environment combining office collaboration with time spent supporting local builder communities. Licensing & Eligibility Requirements Candidates must be eligible to obtain and maintain the required mortgage license in the state of Utah. If currently licensed in another state, candidates must be eligible to transfer or obtain a Utah mortgage license. Candidates who currently hold an active real estate or insurance license must be willing to deactivate that license within 90 days of hire, if selected for the position. #FLA2026 Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Mortgage Financing Advisor Dublin, CA | Office & Field-Based Our client, a nationally recognized homebuilder and mortgage organization, is hiring a Mortgage Financing Advisor to support its Northern California division. This is a unique opportunity for a mortgage professional who enjoys building relationships, partnering with sales teams, and guiding homebuyers through the financing process. Rather than spending the day originating loans behind a desk, you'll serve as the trusted financing expert for both homebuyers and builder sales consultants while partnering closely with a centralized mortgage operations team. This role offers excellent visibility within the organization and provides a clear path toward future Branch Management opportunities. What You'll Do Meet with prospective homebuyers to provide financial guidance, financing education, and prequalification support. Educate buyers on available mortgage solutions while setting expectations throughout the financing process. Build strong partnerships with builder sales consultants and become their trusted mortgage resource. Train and support builder sales teams on financing programs, mortgage products, and customer conversations. Partner closely with centralized mortgage operations to ensure a seamless transition from pre-contract through closing. Monitor loan pipelines, proactively identify potential delays, and help drive on-time closings. Participate in weekly builder meetings to provide financing updates and pipeline visibility. Build strong relationships across sales, operations, leadership, and customers while delivering an exceptional customer experience. Contribute to branch performance by helping increase mortgage capture, customer satisfaction, and operational efficiency. Work Environment This is an office plus field-based position that supports builder communities throughout the Bay Area. Candidates should be comfortable commuting regularly between the Pleasanton office and assigned builder communities. While occasional remote work may be available based on business needs, this is not a traditional hybrid or work-from-home position. The ideal candidate enjoys being in front of customers and sales teams and is comfortable traveling throughout their assigned territory, including drives of an hour or more when supporting various communities. What We're Looking For 5+ years of mortgage lending, banking, financial services, or related customer-facing financial experience. Strong understanding of residential mortgage products and financing. Excellent relationship-building, presentation, and communication skills. Strong financial acumen with the ability to explain financing concepts clearly to customers. Comfortable working in a fast-paced environment while managing multiple priorities. Self-motivated with exceptional organizational and follow-up skills. Passion for providing outstanding customer service and partnering with internal teams. Preferred Qualifications Mortgage industry experience strongly preferred. Active NMLS license is preferred (or ability to obtain licensing if required). Banking, credit union, wealth management, or financial advisory backgrounds will also be considered. Experience coaching, training, or mentoring sales professionals. Leadership potential with an interest in growing into a future Branch Manager role. Why You'll Love This Opportunity Join one of the nation's most respected organizations in the homebuilding and mortgage industry. High-visibility position partnering directly with builder leadership and sales teams. Clear career progression into Branch Management and other leadership opportunities. Collaborative, team-oriented culture with strong internal support. Competitive compensation, bonus opportunity, and comprehensive benefits. Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Job Title: Call Center Representative Location: Tampa, FL or Lenexa, KS (100% Onsite) Pay Range: $20/HR-$23/HR (Based on Experience & Qualifications) Benefits: Health, dental, and vision insurance. 401(k) Role Overview: Brilliant Financial Staffing has been engaged in the search for a Call Center Representative for our client in the emergency restoration and mitigation services industry. This is a contract opportunity with the potential for contract-to-hire consideration based on performance and business needs. Due to continued growth, our client is building a brand-new U.S.-based call center operation and is seeking dependable professionals to join the team. The Call Center Representative will be responsible for handling inbound service calls from customers experiencing water, fire, or other emergency property damage situations. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional during high-pressure situations. The ideal candidate will be available to interview and start ASAP. Key Responsibilities: Answer inbound calls from customers requiring emergency water mitigation and restoration services Gather and document critical job and customer information accurately Coordinate service requests and dispatch information to appropriate teams Follow established scripts, workflows, and brand-specific procedures Maintain accurate records within CRM and communication systems Communicate with customers, technicians, and internal departments regarding service updates Monitor active jobs and provide status updates as needed Escalate urgent or unresolved customer concerns appropriately Assist with order entry and coordination between multiple departments Support departmental goals related to response times, service quality, and customer satisfaction Perform administrative and operational tasks as assigned Qualifications: 1+ years of call center, customer service, dispatch, or coordination experience required Excellent verbal and written communication skills Ability to remain calm and professional during emergency or high-stress situations Strong attention to detail and ability to follow structured processes Excellent multitasking, organizational, and problem-solving skills Reliable attendance and dependable work ethic Comfortable using Microsoft Outlook, Teams, RingCentral, CRM systems, and Excel spreadsheets Standard computer and data entry skills required If you or anyone you know is qualified and interested, please apply immediately. Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Job Title: Production Coordinator Location: Buffalo Grove, IL (100% onsite) Pay Range: $55,000–$65,000 + bonus potential Role Overview: Brilliant Financial Staffing has been engaged in a search for a Production Coordinator with a well-established consumer products organization located in Buffalo Grove, IL. With over 100 years of history, this company is known for manufacturing high-quality headwear and apparel sold across the country. This newly created position was established to support continued growth and will serve as a critical link between Customer Service, suppliers, and manufacturing partners to ensure production schedules, materials, and orders stay on track. Responsibilities: Send domestic production orders to factories and monitor progress to ensure on-time shipment and delivery Communicate regularly with factories regarding order status, production timelines, and shipping updates Coordinate with suppliers to order labels and patches needed for production Track incoming materials and manage shipments of labels, patches, and holograms to factories Create and maintain item numbers and product information within the ERP system Run and analyze inventory and stock reports to support production planning Collaborate with Customer Service to resolve delayed orders, missing materials, and production issues Proactively communicate production delays and updated timelines to internal teams Update purchase orders and maintain accurate production records within the ERP system Track supplier and factory performance to help ensure production deadlines are met Export data from the ERP system and utilize Excel for tracking, reporting, and analysis Support communication across production, purchasing, customer service, and vendor partners Qualifications: Previous experience in a Production Coordinator, Supply Chain Coordinator, Customer Service Coordinator, Purchasing Coordinator, or similar role Experience working with ERP systems; Microsoft Dynamics NAV experience is a plus Strong organizational skills with exceptional attention to detail Proficiency in Microsoft Excel and Microsoft Office applications Excellent communication and follow-up skills with the ability to work cross-functionally Ability to manage multiple priorities and deadlines in a fast-paced environment Strong problem-solving skills and a proactive mindset Experience coordinating orders, inventory, suppliers, or production schedules is preferred Ability to work independently while maintaining strong collaboration with internal teams and external partners Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.